Amazon is seeking a Customer Journey Insights Manager, to join a truly global team, focused on improving the customer experience across all Amazon products and services.
The candidate must have excellent qualitative research experience in a number of methodologies. Experience running surveys or managing research vendors to run quantitative research projects is an added advantage. Candidates must also possess customer obsession and a desire to affect change on behalf of the customer, experience managing and influencing senior stakeholders, strong project management and analytical skills, as well as a track record of delivering projects in complex and ambiguous environments.

Key job responsibilities
•Plan, scope and prioritize customer research studies, working backwards from customer needs to identify areas that can drive impactful customer experience enhancements, across all Amazon businesses. Own and execute end-to-end customer research studies that have been prioritized across multiple business areas (e.g. Retail, Alexa, Amazon Video, etc.), including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior management.
• Build and continuously improve processes to gather customer insights and optimize efficiencies.
• Work cross-functionally with peers/colleagues, and other research teams in Amazon, to align on methodologies, insights, and prioritize change needed to our customer experience.
• Build and manage vendor relationships with research agencies.